At ShipApe, exceptional support is not just a feature — it's the foundation of our promise to clients. Our Class “A” support team is available to help you navigate every aspect of your shipping journey, whether you’re running a lean eCommerce operation or managing enterprise-level logistics. From real-time updates to hands-on guidance, we’re here to deliver peace of mind and consistent reliability—24/7. We understand that shipping challenges don’t wait for office hours. That’s why our highly trained support staff is empowered with the tools, knowledge, and authority to solve problems quickly. Whether you're facing a carrier delay, need help configuring your dashboard, or require fast answers on global compliance — our team has your back with solutions, not excuses.

Our support is human-first. Every interaction is driven by empathy, urgency, and a deep understanding of the logistics landscape. Our team doesn't read from scripts — they work alongside our clients like partners, offering insights and taking ownership of every issue from first contact to full resolution. Need help with a custom integration? Curious about optimizing your shipping zones? Launching in a new region? We’ll guide you with confidence, backed by real-time data and hands-on experience